Satisfaction of inpatients in Erbil teaching hospitals

Kameran Hassan Ismail

doi:10.15218/zjms.2012.0017

Authors

Kameran Hassan Ismail Department of Community Medicine, College of Medicine, Hawler Medical University, Erbil, Iraq

DOI:

https://doi.org/10.15218/zjms.2012.0017

Keywords:

Overall satisfaction rate, Inpatient care

Abstract

Background and objectives: It is often felt that developing countries need to improve their quality of healthcare provision. The aim of this study was to identify the satisfaction of patients about different aspects of hospital health care services, and to build a solid database for future health care planning, guiding of health policy, and monitoring health care quality.

Method: A cross-sectional study was carried out in Erbil teaching hospitals from November, 15th 2010 to January, 15th 2011. A convenience sample of 720 patients was obtained. Data were obtained by a direct interview using an anonymous questionnaire designed by the researcher. A measurement scale (Likert scale) for satisfaction was used.

Results: The mean ± SD age was 43.98 ±13.48 years with a male: female ratio of 0.61:1. The overall satisfaction rate was 73.2%, and the rate in Erbil, Rizgary and Maternity teaching hospitals were 63.8%, 75% and 80.8%, respectively (P<0.001). Binary logistic regression analysis revealed that there was significant association between age (OR= 1.068), years of formal education (OR= 0.742) with the overall satisfaction, and female patients were significantly more satisfied than males (OR=2.342).

Conclusion: The satisfaction rate increased with age and there is inverse association between the satisfaction rate and educational level of patients.

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