Inpatients’ satisfaction toward nursing services in the medical and surgical wards of Rizgary Teaching Hospital, Erbil, Iraq

Namir Ghanim Al-Tawil; Ibrahim Hassan Mustafa; Zhyan Abdullah Ismahil

doi:10.15218/zjms.2016.0030

Authors

Namir Ghanim Al-Tawil Department of Community Medicine, College of Medicine, Hawler Medical University, Erbil, Iraq.
Ibrahim Hassan Mustafa Department of Nursing, College of Nursing, Hawler Medical University, Erbil, Iraq.
Zhyan Abdullah Ismahil Department of Nursing, College of Nursing, Hawler Medical University, Erbil, Iraq.

DOI:

https://doi.org/10.15218/zjms.2016.0030

Keywords:

Patients satisfaction, Nursing health services, Iraq; Erbil.

Abstract

Background and objective: Patients’ satisfaction toward nursing care is an important indicator of the quality of nursing services. This study aimed to assess patients' satisfaction with nursing services provided in Rizgary Teaching Hospital and to find out the factors that are associated with levels of satisfaction.

Methods: A cross-sectional study was conducted in Rizgary Teaching Hospital in Erbil city, starting from January 17^th, 2014 to March 11^th, 2015. A convenience sampling method was used to recruit 200 patients (100 males and 100 females) from medical and surgical wards. Patients aged ≥15 years, who were admitted to medical and surgical wards for ≥48 hours were included. A structured questionnaire designed by researchers was completed through direct interview. Chi-square test of association (or Fisher’s exact test) was used to compare proportions. A P value of ≤0.05 was considered as statistically significant.

Results: The study showed that 40.5% of patients were highly satisfied with the nursing services, only 20.9% of those with secondary education or higher were highly satisfied (P = 0.005), and 80% of those with high income were highly satisfied (P = 0.001). There was no significant association between patients' satisfaction and patients’ age, marital status, occupation, residence, the length of stay, and type of ward. A relatively poor rate of satisfaction (20.5%) was observed regarding the information provided by nurses before the medical care or drug administration.

Conclusions: Less educated patients were more satisfied with nursing services. The majority of patients were unsatisfied with the information provided by nurses before medical care or drug administration.

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